For general support questions.

Questions related to account access, user management, security settings, or profile information.

Questions about plans, pricing, invoices, payments, subscriptions, or usage limits.

Technical questions about DNS behavior, configuration, setup, or general service operation.

Reports of unexpected behavior, errors, or features not working as intended.

Questions or discussions about existing features, capabilities, or feature availability.

An answer provided or verified by the TrueDNS team.

The issue has been resolved or the question has been fully answered.

This question duplicates an existing question or known topic.

More information is required before the question can be answered.

Logs, screenshots, or technical details are required to continue troubleshooting.

This is a known issue that is already tracked by the TrueDNS team.

A request for new functionality or enhancement not currently available.

Related to a service outage or unexpected service disruption.

Related to planned or ongoing maintenance activities.